Privacy Policy

Privacy Policy – Website Development & Online Store Services (south Africa)

PRIVACY POLICY

This Privacy Policy (“Policy”) explains how the Service Provider collects, uses, stores, discloses, and protects personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), and other applicable South African laws.

This Policy forms part of and must be read together with the Website Development & Online Store Services Agreement, the Terms & Conditions, the FAQ, the Cancellation & Return Policy, and the Delivery Policy.

1. INTRODUCTION

1.1 The Service Provider is committed to protecting the privacy and personal information of Clients, users, and data subjects.

1.2 This Policy applies to all personal information processed in the course of providing website development, online store creation, hosting-related, maintenance, and digital services.

2. DEFINITIONS

2.1 "Personal Information" has the meaning assigned to it in POPIA.

2.2 "Data Subject" means the natural or juristic person to whom the personal information relates.

2.3 "Processing" includes collection, storage, use, dissemination, modification, or deletion of personal information.

3. INFORMATION WE COLLECT

3.1 We may collect the following categories of personal information:

Names, surnames, and business names

Identity numbers or registration numbers (where applicable)

Email addresses and telephone numbers

Billing and payment-related information

Website-related data provided for development purposes

Communications and correspondence

3.2 We do not intentionally collect special personal information unless required by law or expressly authorised.

4. SOURCE OF INFORMATION

4.1 Personal information is collected directly from the Client or authorised representatives.

4.2 Information may also be collected through electronic communications, online forms, or payment systems.

5. PURPOSE OF PROCESSING

5.1 Personal information is processed for the following purposes:

Providing contracted services

Project communication and support

Billing, invoicing, and payment processing

Legal and regulatory compliance

Security and fraud prevention

5.2 Information shall not be processed for unrelated purposes without consent.

6. LEGAL BASIS FOR PROCESSING

6.1 Personal information is processed based on:

Contractual necessity

Legal obligations

Legitimate business interests

Consent, where required

7. DISCLOSURE OF INFORMATION

7.1 Personal information may be disclosed to:

Hosting providers and website builders

Payment processors

IT service providers

Legal or regulatory authorities when required

7.2 Third parties process information under confidentiality obligations.

8. THIRD-PARTY PLATFORMS & CROSS-BORDER TRANSFERS

8.1 Websites may rely on third-party platforms located outside South Africa.

8.2 Where information is transferred cross-border, reasonable safeguards are implemented in accordance with POPIA.

9. DATA SECURITY

9.1 Reasonable technical and organisational measures are implemented to protect personal information.

9.2 Absolute security cannot be guaranteed.

10. DATA RETENTION

10.1 Personal information is retained only for as long as necessary to fulfil contractual, legal, or business purposes.

10.2 Information may be retained longer where required by law.

11. CLIENT RESPONSIBILITIES

11.1 The Client warrants that any personal information provided to the Service Provider has been lawfully obtained.

11.2 The Client is responsible for compliance with POPIA for data processed through their website.

12. DATA SUBJECT RIGHTS

12.1 Data subjects have the right to:

Access their personal information

Request correction or deletion

Object to processing

Lodge a complaint with the Information Regulator

13. COOKIES & WEBSITE DATA

13.1 Websites may use cookies or similar technologies.

13.2 Cookie management is the Client’s responsibility unless otherwise agreed.

14. BREACH NOTIFICATION

14.1 In the event of a data breach, reasonable steps will be taken to notify affected parties where required by law.

15. LIMITATION OF LIABILITY

15.1 The Service Provider shall not be liable for data loss caused by third-party systems or Client actions.

16. POLICY UPDATES

16.1 This Policy may be updated periodically.

16.2 Updated versions apply prospectively.

17. GOVERNING LAW

This Policy is governed by the laws of the Republic of South Africa.

18. FINAL ACKNOWLEDGEMENT

By making payment or using the services, the Client acknowledges and accepts this Privacy Policy.